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Questionnaire

As a part of continuous improvement, we kindly request five minutes of your time to know the degree of satisfaction achieved. Our aim is to identify your expectations in order to achieve your requirements.

Please, check the most appropriate box according to your valuation.
1: Low valuation.
5: Maximum valuation.

1. Product.
 1  2   3   4   5
 Status of the material used (lack of problems).
 Reliability of our products.
 Adaptation of our products to your working conditions.
 Quickness in delivery (delivery times).
 Product presentation (condition of the containers).

2. Product development.
 1  2   3   4   5
 Wide product range.
 Innovation degree of our products.
 Validity of the provided design proposals.
 Support from our product design department.
 Support from our product development department.

3. After-sales service.
 1  2   3   4   5
 Appropriate answers to the problems.
 Qualification of the support team.

4. Commercial department.
 1  2   3   4   5
 I prefer direct contact with physical presence.
 Degree of attention from our sales team.
 Quickness of the commercial team.
 Appropriate solutions sales team.
 Appropriate solutions of the sales team.

5. Company's general issues.
 1  2   3   4   5
 Our products fulfill the established requirements.
 Our services reach the expected requirements.
 ESMALTES S.A.'s staff is helpful.
 Satisfaction you have of ESMALTES, S.A..

6. Suggestions and improvement recommendations.


Name:


Organization:


We thank you very much for your cooperation.